Terms of Service
Last updated: 24.10.2026
Address: Qəbələ şəhəri, H.Əliyev pr. 77
info@azhosting.az · 070 673 01 74
1. Acceptance and Parties
By using Azhosting.az services you are deemed to have accepted these terms. If you do not agree with the terms, do not use the services. These terms form an agreement between you (the user) and the company providing the services. Company details are shown below.
2. Account Responsibilities
You must provide accurate and up-to-date information when registering and keep your account credentials (password) confidential. You are responsible for all activity on your account. If you suspect unauthorized access to your account, notify us immediately.
3. Service Terms
Hosting and other services are provided within the resource limits stated in the package. If limits are exceeded, the service may be restricted. The 99.9% uptime guarantee does not apply to scheduled maintenance or force majeure events. For reseller and corporate email services you are responsible for the activity of your own users; limits may apply to bulk email sending.
4. Balance and Payment
Services are provided on a prepaid basis through the balance system: you first top up your balance, then orders are paid from the balance. There are three ways to top up: Visa/Mastercard card payment (credited instantly; a 3% commission is charged to the customer, e.g. 103 ₼ is charged for 100 ₼), card transfer and M10 transfer (no commission; the payment is confirmed as soon as it reaches the balance). Funds in the balance are non-refundable and cannot be cashed out; they can only be used for services on the site. A receipt is created in the "My documents" section of your cabinet after every successful payment. VAT is not applied.
5. Orders and Service Period
When the period ends, the service is stopped. A stopped service is kept suspended for 7 days (1 week); if you pay during this time, the service is restored. After 7 days the service and its data are deleted. In some cases this period may be extended; contact support for this. An email reminder is sent before the period ends. No late-payment interest is charged.
6. Refund Policy
If a valid technical problem occurs within 7 days after the service is activated, the payment is refunded. Refunds are credited to your site balance only. Domain registration is non-refundable. No refund is given for services you cancel voluntarily or do not use.
7. Domain Service
Domain registration and renewal follow the rules of the relevant registrar and zone. The customer is responsible for the accuracy of registration details, the content placed on the domain and timely renewal. A domain that is not renewed on time may be lost. For .az domains, citizens must provide an ID card and legal entities a VÖEN (tax ID).
8. Prohibited Activities
Sending spam, distributing malware, infringing copyright, organizing DDoS attacks, phishing and placing illegal content are strictly prohibited. In such cases the service may be suspended without notice and no refund is given.
9. Backups
It is the customer's responsibility to regularly back up site files and databases. We take automatic daily backups, but this does not fully guarantee data recovery.
10. Limitation of Liability
Azhosting.az is not liable for data lost as a result of a technical failure or a force majeure event. We recommend that you back up regularly.
11. Closing the Account
To delete your account, contact info@azhosting.az; if there are active orders, they must first end or be cancelled. The data of a deleted account is not retained and cannot be restored; any remaining balance is not refunded. The account may be suspended or closed if these terms are violated.
12. Governing Law
These terms are governed by the legislation of the Republic of Azerbaijan. In case of disputes, the courts of Azerbaijan have jurisdiction.
13. Changes to the Terms
Azhosting.az may change these terms at any time. Changes take effect once announced on the site. See the "Last updated" date at the top of the page.
14. Contact
For questions about these terms: info@azhosting.az | +994 70 673 01 74
Have a question about our terms of service?
Contact Us