Frequently Asked Questions

With shared hosting, multiple sites share the same server resources. With VPS, you get a dedicated virtual server — more performance and full control.

An SSL certificate secures your site with HTTPS protocol. All Azhosting.az hosting packages include a free SSL certificate.

Yes. We migrate your website, database and email accounts for free. The process takes up to 24 hours.

A 99.9% uptime guarantee means our server can be down for less than 8.7 hours per year. This is a standard industry commitment.

Yes. Depending on your hosting package, the control panel is DirectAdmin or cPanel. With Softaculous you can install WordPress, Joomla and 400+ apps in one click.

Yes. To move to a higher package, contact support and our team will carry out the upgrade for you.

The number of databases depends on the package and is higher in the higher packages. The exact limit is shown in each package description.

First, check that the LiteSpeed LSCache plugin is active. Then compress images and deactivate unused plugins. If the issue persists, upgrading to a VPS is recommended.

VPS (Virtual Private Server) provides you with dedicated virtual server resources. It's needed for high traffic, custom software requirements, full server control, e-commerce and SaaS projects.

You can install Ubuntu Server 26/24/22/20 LTS, Ubuntu Desktop 22, Debian 12/11, AlmaLinux 9/8, CentOS 8/7 and Windows Server 2025/2022/2019/2016. An extra 10 ₼ licence fee applies to Windows Server.

Yes. You can install any hosting panel such as cPanel/WHM, Plesk, DirectAdmin, or Webmin. License costs are charged separately.

Yes, full root/administrator access is provided on all VPS packages. You have complete control over your server.

A reboot usually completes within 30-60 seconds. You can restart the server from inside it; if you need help, contact support.

Yes, network-level DDoS protection is active on all VPS packages. For large-scale attacks, additional Cloudflare integration is recommended.

Azerbaijan VPS offers lower ping (latency) for local users — ideal for local websites and applications. International VPS is recommended for fast access to foreign audiences as well.

Unmanaged VPS — you manage the server yourself, we provide technical support. If managed VPS service is required, our team handles server configuration, updates, and monitoring. Contact us for details.

Azerbaijani citizens need an ID card; legal entities need a TIN. Registration is completed within 1-3 business days.

.az domains take 1-3 business days; international domains (.com, .net, etc.) are typically active within 15-30 minutes.

Yes. For domain transfer, get the EPP/Auth code from your current registrar and contact us. The process takes 5-7 business days.

Domains are registered for a minimum of 1 year and must be renewed annually. Domains may be lost if not renewed on time.

To point your domain to our hosting, you can see the nameserver or IP details in your cabinet. Other DNS records such as A, CNAME, MX and TXT can be managed from the hosting panel; if you have difficulty, contact support.

No. You can keep your domain elsewhere and point it to Azhosting.az hosting. Simply changing the DNS (nameserver) settings is sufficient.

WHOIS privacy is not possible for .az domains (WHOIS must be public). WHOIS privacy service is available for international domains.

Free SSL is installed with one click from the Let's Encrypt section in cPanel and DirectAdmin. DNS validation is required for Wildcard SSL. Our support team can assist you.

Go to the Softaculous section in cPanel or DirectAdmin, select WordPress, enter your domain, and click 'Install'. It completes within 2 minutes.

From 'PHP Selector' or 'MultiPHP Manager' in cPanel, or from 'PHP Version' section in DirectAdmin, you can select a separate PHP version for each account.

Create a new email account from 'Email Accounts' in cPanel or 'E-mail Manager' in DirectAdmin. You can use it with Outlook, Gmail, Thunderbird, or Webmail (Roundcube).

You can create and download a full site archive from 'Backup Wizard' in cPanel or 'Create/Restore Backup' in DirectAdmin. Our server takes automatic daily backups.

Yes, migration is completely free. A full migration including site files, databases, and email accounts is performed. The process typically takes 2-24 hours.

Yes. Cloudflare CDN, DNS management, and additional DDoS protection work fully compatible with our hosting. Simply pointing the nameservers to Cloudflare is sufficient.

You can set up automated tasks from the 'Cron Jobs' section in cPanel or 'Cronjobs' in DirectAdmin. For Laravel Scheduler, use: '* * * * * php /path/artisan schedule:run'.

Yes, SSH access is active on all hosting packages. You can connect with a terminal program (PuTTY, Terminal) using your server IP, username, and password.

Error 500 is usually caused by a PHP error, incorrect .htaccess file, or file permission problem. Check the error logs in cPanel. If you can't resolve it, contact our support team.

You can top up your balance with a Visa/Mastercard card (instantly), card transfer and M10. Orders are paid from the balance.

Top up your balance in the "Balance" section of your cabinet, then place your order. With card payment the funds arrive instantly; with card transfer or M10, upload the receipt and it is confirmed as soon as the funds reach the balance.

If a valid technical problem occurs within 7 days after activation, the payment is refunded and credited to your site balance only. Domain registration and services cancelled voluntarily are non-refundable.

Yes. For hosting, VPS and email services an email reminder is sent 7, 3, 2 and 1 days before expiry and on the expiry day; for domains 30, 15, 7, 3, 2 and 1 days before and on the expiry day.

Log in to your personal cabinet, go to 'My Orders' and click the 'Renew' button next to the relevant order.

Yes. After every successful payment a receipt is created in the "My documents" section of your cabinet; you can open it, print it or save it as a PDF. VAT is not applied.

Card payments reach the balance instantly. Card transfer and M10 payments are confirmed after the receipt is uploaded and the funds arrive. Please wait a little; if it still does not appear, contact support with the receipt.

When the period ends the service is stopped and kept suspended for 7 days (1 week); if you pay during this time it is restored. After 7 days the service and data are deleted. In some cases the period may be extended; contact support.

No. Funds in the balance are non-refundable and cannot be cashed out; they can only be used for services on the site (hosting, VPS, domains, email, etc.).

When topping up with Visa/Mastercard a 3% commission is charged to the customer (e.g. 103 ₼ is charged for 100 ₼ and 100 ₼ is credited). There is no commission for card transfer and M10.

You can log in with your email and password at azhosting.az/login. One-click login with your Google account is also available.

Click the 'Forgot Password' link on the login page. A password reset link will be sent to your email address.

You can update your name, email, and phone number at any time from the 'Profile' section of the personal cabinet.

Unlimited. You can create any number of different service orders such as hosting, VPS, domain, and email within one account.

You can track the status of all your orders (active, pending, expired) in real-time from the 'My Orders' section of the personal cabinet.

You can open a new ticket in the "Support" section of your cabinet. Images and files can be attached. You will receive the reply in the cabinet and by email.

To delete your account, write to info@azhosting.az. If there are active orders, they must first end or be cancelled. Data of a deleted account is not retained, and any remaining balance is not refunded.